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Vaihto- ja palautusehdot

Kahvi ja tee

Verkkokaupasta myydyt kahvi- ja teetuotteet ovat elintarvikkeita, eikä niillä ole peruutus-, palautus- tai vaihto-oikeutta (Kuluttajansuojalain 6 luvun 16 §).

Mikäli tuote on viallinen, toimitamme tilalle vastaavan tuotteen. Voit myös palauttaa tuotteen 14 päivän kuluessa, jos pakkaus on avaamaton.

Muut tuotteet

Asiakkaalla on Suomen ja EU:n kuluttajansuojalain mukainen 14 päivän vaihto- ja palautusoikeus. Palautusoikeus koskee vain alkuperäispakkauksessa olevia, käyttämättömiä ja myyntikelpoisia tuotteita.

Palautusohjeet:

Liitä palautukseen mukaan seuraavat tiedot:

Asiakasnumerosi, nimesi, osoitteesi ja puhelinnumerosi
Pankkitilinumerosi (jos hyvitys maksetaan tilisiirtona)
Kopio ROST & Co. -tilausvahvistuksesta

Emme vastaanota palautuksia yli 14 vuorokautta toimituksen jälkeen. Kun palautus on hyväksytty, rahat palautetaan suoraan tilillesi palautuksen vastaanoton ja käsittelyn jälkeen.

Toimitus Suomeen ja Eurooppaan

Toimitamme tuotteita sekä Suomeen että muualle Eurooppaan. Toimitustavat ja -kulut voivat vaihdella toimitusmaan mukaan.

\n
Suomeen: Postituksesta veloitamme seuraavasti:
\n
- Posti Economy: 4,80 euroa/tilaus. Asiakas noutaa paketin postista tai Postin noutolokerosta.
- Posti Business Day 14: 16 euroa/tilaus. Paketti toimitetaan suoraan ovelle kolmen arkipäivän sisällä.
\n
\n
Eurooppaan: Kansainvälisten toimitusten hinnat ja toimitusajat vaihtelevat. Toimituskulut lasketaan kassalla tai voidaan pyytää asiakaspalvelustamme ennen tilausta.
\n

Ongelmatilanteet kuljetuksessa ja vialliset tuotteet

Jos tuote on kadonnut kuljetuksen aikana, vioittunut tai sinulle on toimitettu väärä tuote, ilmoita virheestä välittömästi sähköpostitse hei@rost.fi tai puhelimitse 09-2600221.

Ilmoitus virheellisestä toimituksesta tai viallisesta tuotteesta on tehtävä 14 päivän sisällä tuotteen vastaanottamisesta. Mikäli paketti on vioittunut kuljetuksen aikana, tee asiasta välittömästi reklamaatio paikalliselle postille tai kuriirille.

Pidätämme oikeuden muuttaa toimitusehtoja ja hintoja. Asiakkaan on ennen tilaustaan tutustuttava kulloinkin voimassa oleviin toimitusehtoihin.

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Toimitustapa ja -kulut

Postituksesta veloitamme seuraavasti:

Posti Economy: 4,80 euroa/tilaus. Tällöin asiakas noutaa paketin postista tai Postin noutolokerosta.
Posti Business Day 14: 16 euroa/tilaus. Tällöin paketti toimitetaan suoraan ovelle kolmen arkipäivän sisällä.

Asiakas voi valita haluamansa toimitustavan.

Toimitamme tilaukset kirjeenä, maksikirjeenä tai pakettina. Vain pakettia voi seurata lähetystunnuksella.

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